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You are accepting these terms and conditions and they outline all rights and obligations for both parties Arela Services Ltd. and the customer. No other condition can be incorporated unless specifically negotiated.

Bookings can be made preferably in writing through our booking form or by fax. For some cases to secure a reservation a small reservation deposit might be required. Any car rental reservation becomes final after a written confirmation is sent by Arela Services Ltd is sent to the booker. Modification of an existing reservation is subject to availability.
Returning the car earlier than the confirmed time in your rental contract is subject to surcharges. The full rental amount and the security deposit are collectible before or at the time of the car pick-up.


NO CHARGE for your booking if booking is canceled 24 hours prior to car collection. Cancellation charges of 20.00 apply if you cancel your reservation within 24 hours of the pick up time printed in your reservation. No refunds will be given for rentals ended early.



After business hours /08:00 am 08:00 pm/ fee may apply for some rental locations in amount of 10.00, excl. VAT;




This service is upon request because of availability and possible extra charges. The minimum rental period for this service is 3 days Sofia Varna / Bourgas: 100.00, excl. VAT; Sofia Plovdiv / Bansko: 35.00, excl. VAT. Other one ways are possible on request.




Cross border car rental in amount of 30.00, excl. VAT is available upon request;




Navigation for Bulgaria upon request, charge 3.00 per day, excl. VAT;




Driver hire is 25.00 per day, excl. VAT maximum 9 work hours. If overnight stay occurs, driver food and accommodation are covered by customer.  




1 day is interpreted as a period of 24 hours. Included in this 24 hours period is the time wherein you collect and return rental vehicle.




At the end of the rental period you must return the vehicle to the correct place at the arranged time undamaged and clean.




In the case of mechanical problems you must immediately inform the rental company, the telephone number can be found on the rental agreement. Permission for reparations or replacements of the vehicle must be given by the rental company.



All vehicles have Third Party Liability (TPL) or Public Liability Insurance which is obligatory for the territory of the Republic of Bulgaria limited to the maximum amounts as per local regulations.


All rental models are insured with Collision Damage Waiver (CDW). All insurance coverage and waivers are subject to the express term and conditions of the rental contract and do not include coverage for injury, personal property theft, or damage as the result of negligence of the renter. For all rentals the Renter is required to contact the Lessor immediately and file a Police Report within 24 hours of any damage or accident during the rental period. All damages to the rented vehicle without a police report are considered Renter's fault and insurance is void. The following insurance conditions apply:

Damages, losses or thefts of parts or accessories of the rented vehicle are covered by CDW IN FULL, if :

  • the driver contacts the Lessor and obtains a police report within 24 hours of the accident
  • the cause of the accident is not driver's fault according to the police report
  • the driver is not under the influence of alcohol or drugs during the accident

Damages, losses or thefts of parts or accessories of the rented vehicle are NOT covered by the insurance in the following cases:

  • failiure to file a Police Report within 24 hours of any damage or accident
  • deliberate or wilful damage to the vehicle
  • negligence in providing secure parking space or leaving the vehicle unlocked
  • driving under the influence of alcohol or drugs
  • more passengers than the available seats
  • driving by any one not licensed
  • failure to maintain all fluid levels
  • travel in restricted areas or off-road
  • failure to use the specified fuel
  • damage to tires and wheels
  • damage to the interior
  • loss of keys or documents


Every car has an excess (deductible) amount that is required upon car collection and it is refundable at the end of the rental period. The excess is the maximum amount payable by the driver in the unlikely event of the theft of the vehicle or an accident. Damage to wheels, tires and steering geometry is not covered under damage excess. The excess can be waived by paying a small fee/per day at the rental station.


For some rental models you can purchase Super Damage Waiver (SDW) which waives the Excess amount in case of any accident or damage to the vehicle stated "your fault" in the police report. Damages, losses or theft to the vehicle are FULLY COVERED by the SDW if:

  • the driver contact the Lessor and obtains a police report within 24 hours of the accident.
  • the driver is not under the influence of alcohol or drugs during the accident

SDW vary from EUR 3-12 per day and can be purchased additionally. 
Arela Services Ltd assumes no responsibility for a lost of time and mechanical breakdown during the rental period if the renter operates the vehicle in restricted areas - gravel or dirt roads. In this case, any repairs or damages occurred in restricted area are Renter's responsibility and insurance coverage is void.


All rentals include unlimited mileage within the territory of Bulgaria.

Fuel is not included in the rental rate and you are supposed to return the vehicle with the same amount of fuel registered upon pick-up. If less, 2 per liter charge is applied.




Arela Services
Arela Services